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Improve ticket creation and group assignment for service requests
Update ticket creation logic to use fetch, handle errors, and automatically assign groups based on user roles and associations. Replit-Commit-Author: Agent Replit-Commit-Session-Id: 31f9bd88-0285-4787-81b3-31ceeea5a08b Replit-Commit-Checkpoint-Type: full_checkpoint Replit-Commit-Screenshot-Url: https://storage.googleapis.com/screenshot-production-us-central1/1957c339-2757-4d1f-8e92-e9f71a1ce58e/31f9bd88-0285-4787-81b3-31ceeea5a08b/OQNSVYI
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