mirror of
https://github.com/R0m1k3/LogiFlow.git
synced 2026-10-15 11:19:43 +02:00
michaelschal
2bf4bf579c
Update the UI for the SAV Tickets page to use improved French translations for product, problem, and client information sections. Replit-Commit-Author: Agent Replit-Commit-Session-Id: 31f9bd88-0285-4787-81b3-31ceeea5a08b Replit-Commit-Checkpoint-Type: full_checkpoint Replit-Commit-Screenshot-Url: https://storage.googleapis.com/screenshot-production-us-central1/1957c339-2757-4d1f-8e92-e9f71a1ce58e/31f9bd88-0285-4787-81b3-31ceeea5a08b/kdjV7Um
1270 lines
55 KiB
TypeScript
1270 lines
55 KiB
TypeScript
import { useState } from "react";
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import { useQuery, useMutation, useQueryClient } from "@tanstack/react-query";
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import { Button } from "@/components/ui/button";
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import { Input } from "@/components/ui/input";
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import { Badge } from "@/components/ui/badge";
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import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select";
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import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card";
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import { Dialog, DialogContent, DialogDescription, DialogHeader, DialogTitle, DialogTrigger } from "@/components/ui/dialog";
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import { Label } from "@/components/ui/label";
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import { Textarea } from "@/components/ui/textarea";
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import { useAuthUnified } from "@/hooks/useAuthUnified";
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import { useToast } from "@/hooks/use-toast";
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import { apiRequest } from "@/lib/queryClient";
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import {
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Plus,
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Search,
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Filter,
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Wrench,
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Calendar,
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Eye,
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Edit,
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Trash2,
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Building,
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User,
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MessageCircle,
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AlertTriangle,
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CheckCircle,
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Clock,
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Ban
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} from "lucide-react";
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import { safeFormat } from "@/lib/dateUtils";
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import type { SavTicketWithRelations, Supplier, Group, InsertSavTicket } from "@shared/schema";
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const statusConfig = {
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nouveau: { label: "Nouveau", color: "bg-blue-100 text-blue-800", icon: AlertTriangle },
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en_cours: { label: "En cours", color: "bg-yellow-100 text-yellow-800", icon: Clock },
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attente_pieces: { label: "Attente pièces", color: "bg-orange-100 text-orange-800", icon: Clock },
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attente_echange: { label: "Attente échange", color: "bg-purple-100 text-purple-800", icon: Clock },
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resolu: { label: "Résolu", color: "bg-green-100 text-green-800", icon: CheckCircle },
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ferme: { label: "Fermé", color: "bg-gray-100 text-gray-800", icon: Ban }
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};
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const priorityConfig = {
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faible: { label: "Faible", color: "bg-gray-100 text-gray-800" },
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normale: { label: "Normale", color: "bg-blue-100 text-blue-800" },
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haute: { label: "Haute", color: "bg-orange-100 text-orange-800" },
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critique: { label: "Critique", color: "bg-red-100 text-red-800" }
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};
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export default function SavTickets() {
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const { user } = useAuthUnified();
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const { toast } = useToast();
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const queryClient = useQueryClient();
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const [searchTerm, setSearchTerm] = useState("");
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const [statusFilter, setStatusFilter] = useState("all");
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const [priorityFilter, setPriorityFilter] = useState("all");
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const [supplierFilter, setSupplierFilter] = useState("all");
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const [showCreateModal, setShowCreateModal] = useState(false);
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const [showDetailModal, setShowDetailModal] = useState(false);
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const [showEditModal, setShowEditModal] = useState(false);
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const [showDeleteModal, setShowDeleteModal] = useState(false);
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const [selectedTicket, setSelectedTicket] = useState<SavTicketWithRelations | null>(null);
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const [newComment, setNewComment] = useState("");
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const [tempPriority, setTempPriority] = useState("");
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const [tempStatus, setTempStatus] = useState("");
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const [formData, setFormData] = useState({
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supplierId: "",
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groupId: "",
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productGencode: "",
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productReference: "",
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productDesignation: "",
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problemType: "defectueux",
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problemDescription: "",
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priority: "normale",
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clientName: "",
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clientPhone: ""
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});
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// Build query parameters
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const queryParams = new URLSearchParams();
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if (statusFilter !== 'all') queryParams.append('status', statusFilter);
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if (priorityFilter !== 'all') queryParams.append('priority', priorityFilter);
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if (supplierFilter !== 'all') queryParams.append('supplierId', supplierFilter);
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const ticketsUrl = `/api/sav/tickets${queryParams.toString() ? '?' + queryParams.toString() : ''}`;
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const { data: ticketsData = [], isLoading } = useQuery<SavTicketWithRelations[]>({
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queryKey: [ticketsUrl],
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staleTime: 1000 * 60 * 5, // 5 minutes
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});
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const { data: suppliersData = [] } = useQuery<Supplier[]>({
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queryKey: ['/api/suppliers'],
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staleTime: 1000 * 60 * 10, // 10 minutes
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});
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const { data: groupsData = [] } = useQuery<Group[]>({
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queryKey: ['/api/groups'],
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staleTime: 1000 * 60 * 10, // 10 minutes
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});
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const { data: statsData } = useQuery<{
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totalTickets: number;
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newTickets: number;
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inProgressTickets: number;
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resolvedTickets: number;
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criticalTickets: number;
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}>({
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queryKey: ['/api/sav/stats'],
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staleTime: 1000 * 60 * 2, // 2 minutes
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});
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// Create ticket mutation
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const createTicketMutation = useMutation({
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mutationFn: async (data: InsertSavTicket) => {
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const response = await fetch('/api/sav/tickets', {
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method: 'POST',
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headers: {
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'Content-Type': 'application/json',
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},
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body: JSON.stringify(data),
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});
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if (!response.ok) {
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const errorData = await response.json();
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throw new Error(errorData.message || 'Erreur lors de la création du ticket');
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}
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return response.json();
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},
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onSuccess: () => {
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queryClient.invalidateQueries({ queryKey: ['/api/sav/tickets'] });
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queryClient.invalidateQueries({ queryKey: ['/api/sav/stats'] });
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setShowCreateModal(false);
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setFormData({
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supplierId: "",
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groupId: "",
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productGencode: "",
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productReference: "",
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productDesignation: "",
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problemType: "defectueux",
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problemDescription: "",
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priority: "normale",
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clientName: "",
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clientPhone: ""
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});
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toast({
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title: "Ticket créé",
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description: "Le ticket SAV a été créé avec succès.",
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});
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},
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onError: (error: any) => {
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console.error('Error creating ticket:', error);
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toast({
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title: "Erreur",
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description: error?.message || "Impossible de créer le ticket.",
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variant: "destructive",
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});
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},
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});
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// Add comment mutation
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const addCommentMutation = useMutation({
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mutationFn: async (data: { ticketId: number; comment: string }) => {
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const response = await apiRequest(`/api/sav/tickets/${data.ticketId}/history`, "POST", {
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description: data.comment // ✅ Utilise 'description' selon le schéma API
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});
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return response;
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},
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onSuccess: () => {
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queryClient.invalidateQueries({ queryKey: ['/api/sav/tickets'] });
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// ✅ Invalider aussi les détails du ticket pour rafraîchir l'historique
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if (selectedTicket) {
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queryClient.invalidateQueries({ queryKey: [`/api/sav/tickets/${selectedTicket.id}`] });
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}
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setNewComment("");
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toast({
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title: "Commentaire ajouté",
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description: "Le commentaire a été ajouté avec succès.",
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});
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},
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onError: (error: any) => {
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toast({
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title: "Erreur",
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description: error?.message || "Impossible d'ajouter le commentaire.",
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variant: "destructive",
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});
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},
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});
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// Delete ticket mutation
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const deleteTicketMutation = useMutation({
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mutationFn: async (ticketId: number) => {
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const response = await apiRequest(`/api/sav/tickets/${ticketId}`, "DELETE");
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return response;
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},
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onSuccess: () => {
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queryClient.invalidateQueries({ queryKey: ['/api/sav/tickets'] });
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queryClient.invalidateQueries({ queryKey: ['/api/sav/stats'] });
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setShowDeleteModal(false);
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toast({
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title: "Ticket supprimé",
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description: "Le ticket a été supprimé avec succès.",
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});
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},
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onError: (error: any) => {
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toast({
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title: "Erreur",
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description: error?.message || "Impossible de supprimer le ticket.",
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variant: "destructive",
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});
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},
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});
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// Check permissions AFTER all hooks are called
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const canView = ['admin', 'directeur', 'manager', 'employee'].includes(user?.role || '');
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const canModify = ['admin', 'directeur', 'manager'].includes(user?.role || '');
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const canDelete = ['admin', 'directeur'].includes(user?.role || '');
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// Get user's available groups for auto-assignment
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const getUserGroups = () => {
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if (!user || user.role === 'admin') {
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return groupsData; // Admin can access all groups
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}
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// For other users, get their assigned groups
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const userGroups = (user as any).userGroups || [];
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return groupsData.filter(group =>
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userGroups.some((ug: any) => ug.groupId === group.id)
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);
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};
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const availableGroups = getUserGroups();
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// Handle form submission
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const handleCreateTicket = () => {
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if (!formData.supplierId || !formData.productGencode || !formData.productDesignation || !formData.problemDescription) {
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toast({
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title: "Erreur de validation",
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description: "Veuillez remplir tous les champs obligatoires.",
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variant: "destructive",
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});
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return;
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}
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// Auto-assign group if user has only one group or if admin didn't select one
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let selectedGroupId = formData.groupId ? parseInt(formData.groupId) : null;
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if (!selectedGroupId && availableGroups.length > 0) {
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// Auto-assign first available group
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selectedGroupId = availableGroups[0].id;
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}
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const ticketData: InsertSavTicket = {
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supplierId: parseInt(formData.supplierId),
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groupId: selectedGroupId || undefined,
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productGencode: formData.productGencode,
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productReference: formData.productReference || undefined,
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productDesignation: formData.productDesignation,
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problemType: formData.problemType as "defectueux" | "pieces_manquantes" | "non_conforme" | "autre",
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problemDescription: formData.problemDescription,
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priority: formData.priority as "faible" | "normale" | "haute" | "critique",
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clientName: formData.clientName || undefined,
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clientPhone: formData.clientPhone || undefined,
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};
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console.log('Creating ticket with data:', ticketData);
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createTicketMutation.mutate(ticketData);
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};
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// Handle viewing ticket details
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const handleViewTicket = (ticket: SavTicketWithRelations) => {
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setSelectedTicket(ticket);
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setShowDetailModal(true);
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};
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// Query pour récupérer les détails complets du ticket avec historique
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const { data: ticketDetails } = useQuery({
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queryKey: [`/api/sav/tickets/${selectedTicket?.id}`],
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enabled: !!selectedTicket && showDetailModal,
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staleTime: 0, // Toujours récupérer les derniers commentaires
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});
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// Handle editing ticket
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const handleEditTicket = (ticket: SavTicketWithRelations) => {
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setSelectedTicket(ticket);
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// Pre-fill form with ticket data
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setFormData({
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supplierId: ticket.supplierId.toString(),
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groupId: ticket.groupId.toString(),
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productGencode: ticket.productGencode,
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productReference: ticket.productReference || "",
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productDesignation: ticket.productDesignation,
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problemType: ticket.problemType,
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problemDescription: ticket.problemDescription,
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priority: ticket.priority,
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clientName: ticket.clientName || "",
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clientPhone: ticket.clientPhone || ""
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});
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setShowEditModal(true);
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};
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// Handle deleting ticket
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const handleDeleteTicket = (ticket: SavTicketWithRelations) => {
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setSelectedTicket(ticket);
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setShowDeleteModal(true);
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};
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// Handle permission check without early return
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if (!canView) {
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return (
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<div className="p-4 sm:p-6">
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<div className="bg-orange-50 border-l-4 border-orange-400 p-4 rounded-r-lg">
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<div className="flex">
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<div className="flex-shrink-0">
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<Wrench className="h-5 w-5 text-orange-400" />
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</div>
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<div className="ml-3">
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<p className="text-sm text-orange-700">
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<strong>Accès restreint</strong><br />
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Vous n'avez pas les permissions nécessaires pour accéder au module SAV.
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</p>
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</div>
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</div>
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</div>
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</div>
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);
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}
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// Filter tickets by search term
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const filteredTickets = ticketsData.filter(ticket => {
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if (!searchTerm) return true;
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const searchLower = searchTerm.toLowerCase();
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return (
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ticket.ticketNumber.toLowerCase().includes(searchLower) ||
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ticket.clientName?.toLowerCase().includes(searchLower) ||
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ticket.problemDescription?.toLowerCase().includes(searchLower) ||
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ticket.productDesignation?.toLowerCase().includes(searchLower) ||
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ticket.supplier?.name.toLowerCase().includes(searchLower)
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);
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});
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return (
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<div className="p-4 sm:p-6 space-y-6">
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{/* Header */}
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<div className="flex flex-col sm:flex-row justify-between items-start sm:items-center gap-4">
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<div>
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<h1 className="text-2xl sm:text-3xl font-bold text-gray-900">Service Après-Vente</h1>
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<p className="text-gray-600 mt-1">Gestion des tickets SAV et suivi des réparations</p>
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</div>
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{canModify && (
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<Dialog open={showCreateModal} onOpenChange={setShowCreateModal}>
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<DialogTrigger asChild>
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<Button className="w-full sm:w-auto">
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<Plus className="h-4 w-4 mr-2" />
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Nouveau Ticket
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</Button>
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</DialogTrigger>
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<DialogContent className="max-w-4xl max-h-[90vh] overflow-y-auto">
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<DialogHeader>
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<DialogTitle>Créer un nouveau ticket SAV</DialogTitle>
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<DialogDescription>
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Remplissez les informations pour créer un nouveau ticket de service après-vente.
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</DialogDescription>
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</DialogHeader>
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<div className="grid grid-cols-1 md:grid-cols-2 gap-6">
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{/* Informations produit */}
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<div className="space-y-4">
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<h3 className="text-lg font-medium">Informations produit</h3>
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<div className="space-y-2">
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<Label htmlFor="productGencode">Code-barres produit *</Label>
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<Input
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id="productGencode"
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value={formData.productGencode}
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onChange={(e) => setFormData({...formData, productGencode: e.target.value})}
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placeholder="Code-barres du produit"
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/>
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</div>
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<div className="space-y-2">
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<Label htmlFor="productReference">Référence produit</Label>
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<Input
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id="productReference"
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value={formData.productReference}
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onChange={(e) => setFormData({...formData, productReference: e.target.value})}
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placeholder="Référence du produit"
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/>
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</div>
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<div className="space-y-2">
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<Label htmlFor="productDesignation">Désignation produit *</Label>
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<Input
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id="productDesignation"
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value={formData.productDesignation}
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onChange={(e) => setFormData({...formData, productDesignation: e.target.value})}
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placeholder="Nom/désignation du produit"
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/>
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</div>
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<div className="space-y-2">
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<Label htmlFor="supplierId">Fournisseur *</Label>
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<Select value={formData.supplierId} onValueChange={(value) => setFormData({...formData, supplierId: value})}>
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<SelectTrigger>
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<SelectValue placeholder="Sélectionner un fournisseur" />
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</SelectTrigger>
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<SelectContent>
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{suppliersData.map((supplier) => (
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<SelectItem key={supplier.id} value={supplier.id.toString()}>
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{supplier.name}
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</SelectItem>
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))}
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</SelectContent>
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</Select>
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</div>
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{availableGroups.length > 1 && (
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<div className="space-y-2">
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<Label htmlFor="groupId">Magasin</Label>
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<Select value={formData.groupId} onValueChange={(value) => setFormData({...formData, groupId: value})}>
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<SelectTrigger>
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<SelectValue placeholder="Sélectionner un magasin" />
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</SelectTrigger>
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<SelectContent>
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{availableGroups.map((group) => (
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<SelectItem key={group.id} value={group.id.toString()}>
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{group.name}
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</SelectItem>
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))}
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</SelectContent>
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</Select>
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</div>
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)}
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{availableGroups.length === 1 && (
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<div className="space-y-2">
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<Label>Magasin assigné</Label>
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<div className="flex items-center space-x-2 p-2 bg-gray-50 rounded">
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<Building className="h-4 w-4 text-gray-500" />
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<span className="text-sm text-gray-700">{availableGroups[0].name}</span>
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</div>
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</div>
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)}
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{availableGroups.length === 0 && (
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<div className="space-y-2">
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<Label>Magasin</Label>
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<div className="p-2 bg-orange-50 border border-orange-200 rounded text-sm text-orange-700">
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Aucun magasin assigné. Contactez un administrateur.
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</div>
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</div>
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)}
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</div>
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{/* Informations problème et client */}
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<div className="space-y-4">
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<h3 className="text-lg font-medium">Problème et client</h3>
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<div className="space-y-2">
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<Label htmlFor="problemType">Type de problème</Label>
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<Select value={formData.problemType} onValueChange={(value) => setFormData({...formData, problemType: value})}>
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<SelectTrigger>
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<SelectValue />
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</SelectTrigger>
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<SelectContent>
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<SelectItem value="defectueux">Défectueux</SelectItem>
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|
<SelectItem value="pieces_manquantes">Pièces manquantes</SelectItem>
|
|
<SelectItem value="non_conforme">Non conforme</SelectItem>
|
|
<SelectItem value="autre">Autre</SelectItem>
|
|
</SelectContent>
|
|
</Select>
|
|
</div>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="priority">Priorité</Label>
|
|
<Select value={formData.priority} onValueChange={(value) => setFormData({...formData, priority: value})}>
|
|
<SelectTrigger>
|
|
<SelectValue />
|
|
</SelectTrigger>
|
|
<SelectContent>
|
|
<SelectItem value="faible">Faible</SelectItem>
|
|
<SelectItem value="normale">Normale</SelectItem>
|
|
<SelectItem value="haute">Haute</SelectItem>
|
|
<SelectItem value="critique">Critique</SelectItem>
|
|
</SelectContent>
|
|
</Select>
|
|
</div>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="problemDescription">Description du problème *</Label>
|
|
<Textarea
|
|
id="problemDescription"
|
|
value={formData.problemDescription}
|
|
onChange={(e) => setFormData({...formData, problemDescription: e.target.value})}
|
|
placeholder="Décrivez le problème en détail..."
|
|
rows={4}
|
|
/>
|
|
</div>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="clientName">Nom du client</Label>
|
|
<Input
|
|
id="clientName"
|
|
value={formData.clientName}
|
|
onChange={(e) => setFormData({...formData, clientName: e.target.value})}
|
|
placeholder="Nom du client"
|
|
/>
|
|
</div>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="clientPhone">Téléphone client</Label>
|
|
<Input
|
|
id="clientPhone"
|
|
value={formData.clientPhone}
|
|
onChange={(e) => setFormData({...formData, clientPhone: e.target.value})}
|
|
placeholder="Numéro de téléphone"
|
|
/>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div className="flex justify-end space-x-2 mt-6">
|
|
<Button variant="outline" onClick={() => setShowCreateModal(false)}>
|
|
Annuler
|
|
</Button>
|
|
<Button
|
|
onClick={handleCreateTicket}
|
|
disabled={createTicketMutation.isPending || availableGroups.length === 0}
|
|
>
|
|
{createTicketMutation.isPending ? "Création..." : "Créer le ticket"}
|
|
</Button>
|
|
</div>
|
|
</DialogContent>
|
|
</Dialog>
|
|
)}
|
|
</div>
|
|
|
|
{/* Stats Cards */}
|
|
{statsData && (
|
|
<div className="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-5 gap-4">
|
|
<Card>
|
|
<CardHeader className="flex flex-row items-center justify-between space-y-0 pb-2">
|
|
<CardTitle className="text-sm font-medium">Total</CardTitle>
|
|
<Wrench className="h-4 w-4 text-muted-foreground" />
|
|
</CardHeader>
|
|
<CardContent>
|
|
<div className="text-2xl font-bold">{statsData.totalTickets}</div>
|
|
</CardContent>
|
|
</Card>
|
|
<Card>
|
|
<CardHeader className="flex flex-row items-center justify-between space-y-0 pb-2">
|
|
<CardTitle className="text-sm font-medium">Nouveaux</CardTitle>
|
|
<AlertTriangle className="h-4 w-4 text-blue-600" />
|
|
</CardHeader>
|
|
<CardContent>
|
|
<div className="text-2xl font-bold text-blue-600">{statsData.newTickets}</div>
|
|
</CardContent>
|
|
</Card>
|
|
<Card>
|
|
<CardHeader className="flex flex-row items-center justify-between space-y-0 pb-2">
|
|
<CardTitle className="text-sm font-medium">En cours</CardTitle>
|
|
<Clock className="h-4 w-4 text-yellow-600" />
|
|
</CardHeader>
|
|
<CardContent>
|
|
<div className="text-2xl font-bold text-yellow-600">{statsData.inProgressTickets}</div>
|
|
</CardContent>
|
|
</Card>
|
|
<Card>
|
|
<CardHeader className="flex flex-row items-center justify-between space-y-0 pb-2">
|
|
<CardTitle className="text-sm font-medium">Résolus</CardTitle>
|
|
<CheckCircle className="h-4 w-4 text-green-600" />
|
|
</CardHeader>
|
|
<CardContent>
|
|
<div className="text-2xl font-bold text-green-600">{statsData.resolvedTickets}</div>
|
|
</CardContent>
|
|
</Card>
|
|
<Card>
|
|
<CardHeader className="flex flex-row items-center justify-between space-y-0 pb-2">
|
|
<CardTitle className="text-sm font-medium">Critiques</CardTitle>
|
|
<AlertTriangle className="h-4 w-4 text-red-600" />
|
|
</CardHeader>
|
|
<CardContent>
|
|
<div className="text-2xl font-bold text-red-600">{statsData.criticalTickets}</div>
|
|
</CardContent>
|
|
</Card>
|
|
</div>
|
|
)}
|
|
|
|
{/* Filters */}
|
|
<Card>
|
|
<CardContent className="p-4 sm:p-6">
|
|
<div className="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-4 xl:grid-cols-5 gap-4">
|
|
<div className="relative">
|
|
<Search className="absolute left-3 top-1/2 transform -translate-y-1/2 text-gray-400 h-4 w-4" />
|
|
<Input
|
|
type="text"
|
|
placeholder="Rechercher..."
|
|
value={searchTerm}
|
|
onChange={(e) => setSearchTerm(e.target.value)}
|
|
className="pl-10"
|
|
/>
|
|
</div>
|
|
<Select value={statusFilter} onValueChange={setStatusFilter}>
|
|
<SelectTrigger>
|
|
<SelectValue placeholder="Statut" />
|
|
</SelectTrigger>
|
|
<SelectContent>
|
|
<SelectItem value="all">Tous les statuts</SelectItem>
|
|
{Object.entries(statusConfig).map(([key, config]) => (
|
|
<SelectItem key={key} value={key}>{config.label}</SelectItem>
|
|
))}
|
|
</SelectContent>
|
|
</Select>
|
|
<Select value={priorityFilter} onValueChange={setPriorityFilter}>
|
|
<SelectTrigger>
|
|
<SelectValue placeholder="Priorité" />
|
|
</SelectTrigger>
|
|
<SelectContent>
|
|
<SelectItem value="all">Toutes priorités</SelectItem>
|
|
{Object.entries(priorityConfig).map(([key, config]) => (
|
|
<SelectItem key={key} value={key}>{config.label}</SelectItem>
|
|
))}
|
|
</SelectContent>
|
|
</Select>
|
|
<Select value={supplierFilter} onValueChange={setSupplierFilter}>
|
|
<SelectTrigger>
|
|
<SelectValue placeholder="Fournisseur" />
|
|
</SelectTrigger>
|
|
<SelectContent>
|
|
<SelectItem value="all">Tous fournisseurs</SelectItem>
|
|
{suppliersData.map((supplier) => (
|
|
<SelectItem key={supplier.id} value={supplier.id.toString()}>
|
|
{supplier.name}
|
|
</SelectItem>
|
|
))}
|
|
</SelectContent>
|
|
</Select>
|
|
<Button
|
|
variant="outline"
|
|
onClick={() => {
|
|
setSearchTerm("");
|
|
setStatusFilter("all");
|
|
setPriorityFilter("all");
|
|
setSupplierFilter("all");
|
|
}}
|
|
>
|
|
<Filter className="h-4 w-4 mr-2" />
|
|
Réinitialiser
|
|
</Button>
|
|
</div>
|
|
</CardContent>
|
|
</Card>
|
|
|
|
{/* Tickets List */}
|
|
<Card>
|
|
<CardHeader>
|
|
<CardTitle>Tickets SAV ({filteredTickets.length})</CardTitle>
|
|
<CardDescription>
|
|
Liste des tickets de service après-vente
|
|
</CardDescription>
|
|
</CardHeader>
|
|
<CardContent className="p-0">
|
|
{isLoading ? (
|
|
<div className="p-8 text-center">
|
|
<div className="animate-spin rounded-full h-8 w-8 border-b-2 border-primary mx-auto"></div>
|
|
<p className="mt-2 text-gray-500">Chargement des tickets...</p>
|
|
</div>
|
|
) : filteredTickets.length === 0 ? (
|
|
<div className="p-8 text-center">
|
|
<Wrench className="h-12 w-12 text-gray-400 mx-auto mb-4" />
|
|
<p className="text-gray-500">Aucun ticket trouvé</p>
|
|
</div>
|
|
) : (
|
|
<div className="overflow-x-auto">
|
|
<table className="w-full">
|
|
<thead className="bg-gray-50 border-b">
|
|
<tr>
|
|
<th className="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">
|
|
Ticket
|
|
</th>
|
|
<th className="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">
|
|
Client
|
|
</th>
|
|
<th className="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">
|
|
Produit
|
|
</th>
|
|
<th className="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">
|
|
Problème
|
|
</th>
|
|
<th className="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">
|
|
Statut
|
|
</th>
|
|
<th className="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">
|
|
Priorité
|
|
</th>
|
|
<th className="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">
|
|
Fournisseur
|
|
</th>
|
|
<th className="px-6 py-3 text-left text-xs font-medium text-gray-500 uppercase tracking-wider">
|
|
Date
|
|
</th>
|
|
<th className="px-6 py-3 text-right text-xs font-medium text-gray-500 uppercase tracking-wider">
|
|
Actions
|
|
</th>
|
|
</tr>
|
|
</thead>
|
|
<tbody className="bg-white divide-y divide-gray-200">
|
|
{filteredTickets.map((ticket) => {
|
|
const StatusIcon = statusConfig[ticket.status as keyof typeof statusConfig]?.icon || Clock;
|
|
return (
|
|
<tr key={ticket.id} className="hover:bg-gray-50">
|
|
<td className="px-6 py-4 whitespace-nowrap">
|
|
<div className="flex items-center">
|
|
<Wrench className="h-4 w-4 text-gray-400 mr-2" />
|
|
<span className="text-sm font-medium text-gray-900">
|
|
{ticket.ticketNumber}
|
|
</span>
|
|
</div>
|
|
</td>
|
|
<td className="px-6 py-4">
|
|
<div>
|
|
<div className="text-sm font-medium text-gray-900">
|
|
{ticket.clientName || 'N/A'}
|
|
</div>
|
|
{ticket.clientPhone && (
|
|
<div className="text-sm text-gray-500">
|
|
{ticket.clientPhone}
|
|
</div>
|
|
)}
|
|
</div>
|
|
</td>
|
|
<td className="px-6 py-4">
|
|
<div>
|
|
{ticket.productDesignation && (
|
|
<div className="text-sm font-medium text-gray-900">
|
|
{ticket.productDesignation}
|
|
</div>
|
|
)}
|
|
{ticket.productGencode && (
|
|
<div className="text-sm text-gray-500">
|
|
{ticket.productGencode}
|
|
</div>
|
|
)}
|
|
</div>
|
|
</td>
|
|
<td className="px-6 py-4">
|
|
<div className="text-sm text-gray-900 max-w-xs truncate">
|
|
{ticket.problemDescription}
|
|
</div>
|
|
</td>
|
|
<td className="px-6 py-4 whitespace-nowrap">
|
|
<div className="flex items-center">
|
|
<StatusIcon className="h-4 w-4 mr-2" />
|
|
<Badge className={statusConfig[ticket.status as keyof typeof statusConfig]?.color}>
|
|
{statusConfig[ticket.status as keyof typeof statusConfig]?.label}
|
|
</Badge>
|
|
</div>
|
|
</td>
|
|
<td className="px-6 py-4 whitespace-nowrap">
|
|
<Badge className={priorityConfig[ticket.priority as keyof typeof priorityConfig]?.color}>
|
|
{priorityConfig[ticket.priority as keyof typeof priorityConfig]?.label}
|
|
</Badge>
|
|
</td>
|
|
<td className="px-6 py-4 whitespace-nowrap">
|
|
<div className="flex items-center">
|
|
<Building className="h-4 w-4 text-gray-400 mr-2" />
|
|
<span className="text-sm text-gray-900">
|
|
{ticket.supplier?.name}
|
|
</span>
|
|
</div>
|
|
</td>
|
|
<td className="px-6 py-4 whitespace-nowrap text-sm text-gray-500">
|
|
<div className="flex items-center">
|
|
<Calendar className="h-4 w-4 mr-1" />
|
|
{safeFormat(ticket.createdAt, 'dd/MM/yyyy')}
|
|
</div>
|
|
</td>
|
|
<td className="px-6 py-4 whitespace-nowrap text-right text-sm font-medium">
|
|
<div className="flex justify-end space-x-2">
|
|
<Button variant="ghost" size="sm" onClick={() => handleViewTicket(ticket)}>
|
|
<Eye className="h-4 w-4" />
|
|
</Button>
|
|
{canModify && (
|
|
<Button variant="ghost" size="sm" onClick={() => handleEditTicket(ticket)}>
|
|
<Edit className="h-4 w-4" />
|
|
</Button>
|
|
)}
|
|
{canDelete && (
|
|
<Button variant="ghost" size="sm" className="text-red-600 hover:text-red-900" onClick={() => handleDeleteTicket(ticket)}>
|
|
<Trash2 className="h-4 w-4" />
|
|
</Button>
|
|
)}
|
|
</div>
|
|
</td>
|
|
</tr>
|
|
);
|
|
})}
|
|
</tbody>
|
|
</table>
|
|
</div>
|
|
)}
|
|
</CardContent>
|
|
</Card>
|
|
|
|
{/* Detail Modal */}
|
|
{selectedTicket && (
|
|
<Dialog open={showDetailModal} onOpenChange={setShowDetailModal}>
|
|
<DialogContent className="max-w-6xl max-h-[90vh] overflow-hidden">
|
|
<DialogHeader>
|
|
<DialogTitle>Détails du ticket {selectedTicket.ticketNumber}</DialogTitle>
|
|
<DialogDescription>
|
|
Informations complètes du ticket SAV et suivi
|
|
</DialogDescription>
|
|
</DialogHeader>
|
|
<div className="grid grid-cols-1 lg:grid-cols-2 gap-6 overflow-hidden">
|
|
{/* Colonne de gauche - Détails et Actions */}
|
|
<div className="space-y-6 overflow-y-auto max-h-[70vh] pr-2">
|
|
{/* Product Info */}
|
|
<div className="space-y-4">
|
|
<h3 className="text-lg font-medium">Informations produit</h3>
|
|
<div className="grid grid-cols-2 gap-4 text-sm">
|
|
<div>
|
|
<span className="font-medium">Code-barres:</span>
|
|
<p>{selectedTicket.productGencode}</p>
|
|
</div>
|
|
<div>
|
|
<span className="font-medium">Référence:</span>
|
|
<p>{selectedTicket.productReference || "Non renseignée"}</p>
|
|
</div>
|
|
<div className="col-span-2">
|
|
<span className="font-medium">Désignation:</span>
|
|
<p>{selectedTicket.productDesignation}</p>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
{/* Problem Info */}
|
|
<div className="space-y-4">
|
|
<h3 className="text-lg font-medium">Problème</h3>
|
|
<div className="grid grid-cols-2 gap-4 text-sm">
|
|
<div>
|
|
<span className="font-medium">Type:</span>
|
|
<p>{selectedTicket.problemType}</p>
|
|
</div>
|
|
<div>
|
|
<span className="font-medium">Priorité:</span>
|
|
<Badge className={priorityConfig[selectedTicket.priority as keyof typeof priorityConfig]?.color}>
|
|
{priorityConfig[selectedTicket.priority as keyof typeof priorityConfig]?.label}
|
|
</Badge>
|
|
</div>
|
|
<div className="col-span-2">
|
|
<span className="font-medium">Description:</span>
|
|
<p className="mt-1 p-2 bg-gray-50 rounded">{selectedTicket.problemDescription}</p>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
{/* Client Info */}
|
|
{(selectedTicket.clientName || selectedTicket.clientPhone) && (
|
|
<div className="space-y-4">
|
|
<h3 className="text-lg font-medium">Client</h3>
|
|
<div className="grid grid-cols-2 gap-4 text-sm">
|
|
<div>
|
|
<span className="font-medium">Nom:</span>
|
|
<p>{selectedTicket.clientName || "Non renseigné"}</p>
|
|
</div>
|
|
<div>
|
|
<span className="font-medium">Téléphone:</span>
|
|
<p>{selectedTicket.clientPhone || "Non renseigné"}</p>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
)}
|
|
|
|
{/* Ticket Info */}
|
|
<div className="space-y-4">
|
|
<h3 className="text-lg font-medium">Informations ticket</h3>
|
|
<div className="grid grid-cols-2 gap-4 text-sm">
|
|
<div>
|
|
<span className="font-medium">Statut:</span>
|
|
<Badge className={statusConfig[selectedTicket.status as keyof typeof statusConfig]?.color}>
|
|
{statusConfig[selectedTicket.status as keyof typeof statusConfig]?.label}
|
|
</Badge>
|
|
</div>
|
|
<div>
|
|
<span className="font-medium">Fournisseur:</span>
|
|
<p>{selectedTicket.supplier?.name}</p>
|
|
</div>
|
|
<div>
|
|
<span className="font-medium">Magasin:</span>
|
|
<p>{selectedTicket.group?.name}</p>
|
|
</div>
|
|
<div>
|
|
<span className="font-medium">Créé le:</span>
|
|
<p>{safeFormat(selectedTicket.createdAt, 'dd/MM/yyyy HH:mm')}</p>
|
|
</div>
|
|
</div>
|
|
|
|
{/* Actions rapides */}
|
|
{canModify && (
|
|
<div className="space-y-4">
|
|
<h3 className="text-lg font-medium">Actions rapides</h3>
|
|
<div className="grid grid-cols-2 gap-4">
|
|
<div className="space-y-2">
|
|
<Label htmlFor="quick-priority">Priorité</Label>
|
|
<Select value={selectedTicket.priority} onValueChange={(value) => {
|
|
// TODO: Implement priority update
|
|
toast({
|
|
title: "Fonction en développement",
|
|
description: "La modification de priorité sera bientôt disponible.",
|
|
});
|
|
}}>
|
|
<SelectTrigger>
|
|
<SelectValue />
|
|
</SelectTrigger>
|
|
<SelectContent>
|
|
<SelectItem value="faible">Faible</SelectItem>
|
|
<SelectItem value="normale">Normale</SelectItem>
|
|
<SelectItem value="haute">Haute</SelectItem>
|
|
<SelectItem value="critique">Critique</SelectItem>
|
|
</SelectContent>
|
|
</Select>
|
|
</div>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="quick-status">Statut</Label>
|
|
<Select value={selectedTicket.status} onValueChange={(value) => {
|
|
// TODO: Implement status update
|
|
toast({
|
|
title: "Fonction en développement",
|
|
description: "La modification de statut sera bientôt disponible.",
|
|
});
|
|
}}>
|
|
<SelectTrigger>
|
|
<SelectValue />
|
|
</SelectTrigger>
|
|
<SelectContent>
|
|
<SelectItem value="nouveau">Nouveau</SelectItem>
|
|
<SelectItem value="en_cours">En cours</SelectItem>
|
|
<SelectItem value="attente_pieces">Attente pièces</SelectItem>
|
|
<SelectItem value="attente_echange">Attente échange</SelectItem>
|
|
<SelectItem value="resolu">Résolu</SelectItem>
|
|
<SelectItem value="ferme">Fermé</SelectItem>
|
|
</SelectContent>
|
|
</Select>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
)}
|
|
</div>
|
|
|
|
{/* Colonne de droite - Commentaires et Suivi */}
|
|
<div className="space-y-4 overflow-y-auto max-h-[70vh] pl-2 border-l">
|
|
<h3 className="text-lg font-medium">Historique et commentaires</h3>
|
|
|
|
{/* Affichage de l'historique existant */}
|
|
{ticketDetails?.history && ticketDetails.history.length > 0 ? (
|
|
<div className="space-y-3 flex-1 overflow-y-auto">
|
|
{ticketDetails.history.map((entry: any, index: number) => (
|
|
<div key={index} className="bg-gray-50 rounded-lg p-3 text-sm">
|
|
<div className="flex justify-between items-start mb-2">
|
|
<span className="font-medium text-gray-900">
|
|
{entry.action === 'comment' ? 'Commentaire' : entry.action}
|
|
</span>
|
|
<span className="text-gray-500 text-xs">
|
|
{safeFormat(entry.createdAt, 'dd/MM/yyyy HH:mm')}
|
|
</span>
|
|
</div>
|
|
<p className="text-gray-700">{entry.description}</p>
|
|
{entry.creator && (
|
|
<p className="text-gray-500 text-xs mt-1">Par: {entry.creator.username}</p>
|
|
)}
|
|
</div>
|
|
))}
|
|
</div>
|
|
) : (
|
|
<div className="text-gray-500 text-sm text-center py-8">
|
|
Aucun commentaire pour le moment
|
|
</div>
|
|
)}
|
|
|
|
{/* Champ d'ajout de commentaire */}
|
|
{canModify && (
|
|
<div className="border-t pt-4 space-y-3">
|
|
<Label htmlFor="new-comment">Ajouter un commentaire</Label>
|
|
<Textarea
|
|
id="new-comment"
|
|
value={newComment}
|
|
onChange={(e) => setNewComment(e.target.value)}
|
|
placeholder="Entrez votre commentaire..."
|
|
rows={3}
|
|
className="resize-none"
|
|
/>
|
|
<div className="flex justify-end">
|
|
<Button
|
|
size="sm"
|
|
onClick={() => {
|
|
if (!newComment.trim()) {
|
|
toast({
|
|
title: "Erreur",
|
|
description: "Le commentaire ne peut pas être vide.",
|
|
variant: "destructive",
|
|
});
|
|
return;
|
|
}
|
|
addCommentMutation.mutate({ ticketId: selectedTicket.id, comment: newComment.trim() });
|
|
}}
|
|
disabled={addCommentMutation.isPending}
|
|
>
|
|
{addCommentMutation.isPending ? "Ajout..." : "Ajouter commentaire"}
|
|
</Button>
|
|
</div>
|
|
</div>
|
|
)}
|
|
</div>
|
|
|
|
{/* Colonne de droite - Commentaires et Suivi */}
|
|
<div className="space-y-4 overflow-y-auto max-h-[70vh] pl-2 border-l">
|
|
<h3 className="text-lg font-medium">Historique et commentaires</h3>
|
|
|
|
{/* Affichage de l'historique existant */}
|
|
{ticketDetails?.history && ticketDetails.history.length > 0 ? (
|
|
<div className="space-y-3 flex-1 overflow-y-auto">
|
|
{ticketDetails.history.map((entry: any, index: number) => (
|
|
<div key={index} className="bg-gray-50 rounded-lg p-3 text-sm">
|
|
<div className="flex justify-between items-start mb-2">
|
|
<span className="font-medium text-gray-900">
|
|
{entry.action === 'comment' ? 'Commentaire' : entry.action}
|
|
</span>
|
|
<span className="text-gray-500 text-xs">
|
|
{safeFormat(entry.createdAt, 'dd/MM/yyyy HH:mm')}
|
|
</span>
|
|
</div>
|
|
<p className="text-gray-700">{entry.description}</p>
|
|
{entry.creator && (
|
|
<p className="text-gray-500 text-xs mt-1">Par: {entry.creator.username}</p>
|
|
)}
|
|
</div>
|
|
))}
|
|
</div>
|
|
) : (
|
|
<div className="text-gray-500 text-sm text-center py-8">
|
|
Aucun commentaire pour le moment
|
|
</div>
|
|
)}
|
|
|
|
{/* Champ d'ajout de commentaire */}
|
|
{canModify && (
|
|
<div className="border-t pt-4 space-y-3">
|
|
<Label htmlFor="new-comment">Ajouter un commentaire</Label>
|
|
<Textarea
|
|
id="new-comment"
|
|
value={newComment}
|
|
onChange={(e) => setNewComment(e.target.value)}
|
|
placeholder="Entrez votre commentaire..."
|
|
rows={3}
|
|
className="resize-none"
|
|
/>
|
|
<div className="flex justify-end">
|
|
<Button
|
|
size="sm"
|
|
onClick={() => {
|
|
if (!newComment.trim()) {
|
|
toast({
|
|
title: "Erreur",
|
|
description: "Le commentaire ne peut pas être vide.",
|
|
variant: "destructive",
|
|
});
|
|
return;
|
|
}
|
|
addCommentMutation.mutate({ ticketId: selectedTicket.id, comment: newComment.trim() });
|
|
}}
|
|
disabled={addCommentMutation.isPending}
|
|
>
|
|
{addCommentMutation.isPending ? "Ajout..." : "Ajouter commentaire"}
|
|
</Button>
|
|
</div>
|
|
</div>
|
|
)}
|
|
</div>
|
|
</div>
|
|
</DialogContent>
|
|
</Dialog>
|
|
)}
|
|
|
|
{/* Edit Modal */}
|
|
{selectedTicket && (
|
|
<Dialog open={showEditModal} onOpenChange={setShowEditModal}>
|
|
<DialogContent className="max-w-2xl max-h-[80vh] overflow-y-auto">
|
|
<DialogHeader>
|
|
<DialogTitle>Modifier le ticket {selectedTicket.ticketNumber}</DialogTitle>
|
|
<DialogDescription>
|
|
Modifier les informations du ticket SAV
|
|
</DialogDescription>
|
|
</DialogHeader>
|
|
<div className="space-y-6">
|
|
{/* Same form structure as create modal but for editing */}
|
|
<div className="grid grid-cols-1 md:grid-cols-2 gap-6">
|
|
{/* Product Info */}
|
|
<div className="space-y-4">
|
|
<h3 className="text-lg font-medium">Informations produit</h3>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="edit-productGencode">Code-barres produit *</Label>
|
|
<Input
|
|
id="edit-productGencode"
|
|
value={formData.productGencode}
|
|
onChange={(e) => setFormData({...formData, productGencode: e.target.value})}
|
|
placeholder="Code-barres du produit"
|
|
/>
|
|
</div>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="edit-productReference">Référence produit</Label>
|
|
<Input
|
|
id="edit-productReference"
|
|
value={formData.productReference}
|
|
onChange={(e) => setFormData({...formData, productReference: e.target.value})}
|
|
placeholder="Référence du produit"
|
|
/>
|
|
</div>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="edit-productDesignation">Désignation produit *</Label>
|
|
<Input
|
|
id="edit-productDesignation"
|
|
value={formData.productDesignation}
|
|
onChange={(e) => setFormData({...formData, productDesignation: e.target.value})}
|
|
placeholder="Nom/désignation du produit"
|
|
/>
|
|
</div>
|
|
</div>
|
|
|
|
{/* Problem and Client Info */}
|
|
<div className="space-y-4">
|
|
<h3 className="text-lg font-medium">Problème et client</h3>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="edit-problemType">Type de problème</Label>
|
|
<Select value={formData.problemType} onValueChange={(value) => setFormData({...formData, problemType: value})}>
|
|
<SelectTrigger>
|
|
<SelectValue />
|
|
</SelectTrigger>
|
|
<SelectContent>
|
|
<SelectItem value="defectueux">Défectueux</SelectItem>
|
|
<SelectItem value="pieces_manquantes">Pièces manquantes</SelectItem>
|
|
<SelectItem value="non_conforme">Non conforme</SelectItem>
|
|
<SelectItem value="autre">Autre</SelectItem>
|
|
</SelectContent>
|
|
</Select>
|
|
</div>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="edit-priority">Priorité</Label>
|
|
<Select value={formData.priority} onValueChange={(value) => setFormData({...formData, priority: value})}>
|
|
<SelectTrigger>
|
|
<SelectValue />
|
|
</SelectTrigger>
|
|
<SelectContent>
|
|
<SelectItem value="faible">Faible</SelectItem>
|
|
<SelectItem value="normale">Normale</SelectItem>
|
|
<SelectItem value="haute">Haute</SelectItem>
|
|
<SelectItem value="critique">Critique</SelectItem>
|
|
</SelectContent>
|
|
</Select>
|
|
</div>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="edit-clientName">Nom du client</Label>
|
|
<Input
|
|
id="edit-clientName"
|
|
value={formData.clientName}
|
|
onChange={(e) => setFormData({...formData, clientName: e.target.value})}
|
|
placeholder="Nom du client"
|
|
/>
|
|
</div>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="edit-clientPhone">Téléphone client</Label>
|
|
<Input
|
|
id="edit-clientPhone"
|
|
value={formData.clientPhone}
|
|
onChange={(e) => setFormData({...formData, clientPhone: e.target.value})}
|
|
placeholder="Numéro de téléphone"
|
|
/>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div className="space-y-2">
|
|
<Label htmlFor="edit-problemDescription">Description du problème *</Label>
|
|
<Textarea
|
|
id="edit-problemDescription"
|
|
value={formData.problemDescription}
|
|
onChange={(e) => setFormData({...formData, problemDescription: e.target.value})}
|
|
placeholder="Décrivez le problème en détail..."
|
|
rows={4}
|
|
/>
|
|
</div>
|
|
|
|
<div className="flex justify-end space-x-2 mt-6">
|
|
<Button variant="outline" onClick={() => setShowEditModal(false)}>
|
|
Annuler
|
|
</Button>
|
|
<Button
|
|
onClick={() => {
|
|
// TODO: Implement update ticket functionality
|
|
toast({
|
|
title: "Fonction en développement",
|
|
description: "La modification de tickets sera bientôt disponible.",
|
|
});
|
|
}}
|
|
>
|
|
Sauvegarder
|
|
</Button>
|
|
</div>
|
|
</div>
|
|
</DialogContent>
|
|
</Dialog>
|
|
)}
|
|
|
|
|
|
|
|
{/* Delete Confirmation Modal */}
|
|
{selectedTicket && (
|
|
<Dialog open={showDeleteModal} onOpenChange={setShowDeleteModal}>
|
|
<DialogContent className="max-w-md">
|
|
<DialogHeader>
|
|
<DialogTitle>Confirmer la suppression</DialogTitle>
|
|
<DialogDescription>
|
|
Êtes-vous sûr de vouloir supprimer le ticket {selectedTicket.ticketNumber} ? Cette action est irréversible.
|
|
</DialogDescription>
|
|
</DialogHeader>
|
|
<div className="space-y-4">
|
|
<div className="bg-red-50 border border-red-200 rounded-lg p-4">
|
|
<div className="flex">
|
|
<AlertTriangle className="h-5 w-5 text-red-400 mt-0.5 mr-3" />
|
|
<div>
|
|
<h4 className="text-sm font-medium text-red-800">Attention</h4>
|
|
<p className="mt-1 text-sm text-red-700">
|
|
Toutes les données du ticket seront définitivement supprimées.
|
|
</p>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div className="flex justify-end space-x-2">
|
|
<Button variant="outline" onClick={() => setShowDeleteModal(false)}>
|
|
Annuler
|
|
</Button>
|
|
<Button
|
|
variant="destructive"
|
|
onClick={() => deleteTicketMutation.mutate(selectedTicket.id)}
|
|
disabled={deleteTicketMutation.isPending}
|
|
>
|
|
{deleteTicketMutation.isPending ? "Suppression..." : "Supprimer"}
|
|
</Button>
|
|
</div>
|
|
</div>
|
|
</DialogContent>
|
|
</Dialog>
|
|
)}
|
|
</div>
|
|
);
|
|
} |